general terms and conditions
We are extremely proud of the quality of our work. It is our goal to make you proud to wear it, or sell it, or give it away, or hang it on your wall. We treat each print run like the finished product is our own. From the start of your order through delivery of the final goods we strive to make the process clear and simple while paying thorough attention to all details. If we make a mistake that falls outside the policies on these pages we will reprint your order within ten business days
Our normal turnaround time is 7 to 10 business days from the date your artwork is finalized and approved. Normal turnaround time does not include delivery time. We operate on a first come, first served basis so we often turn jobs around quicker than 7 to 10 business days and occasionally a little slower. If we are swamped and we think it may be a little over ten business days we will notify you when your order is placed. If you have a hard deadline that you need your order in hand please let us know when you place your order. Rush charges may apply to hard deadlines if it is less than ten business days.
We will not be responsible for missed deadlines due to unforeseeable issues such as weather, delivery errors, and vendor supply shortages and We will notify you of any potential delays as soon as they arise.
All quotes are good for 30 days unless stated otherwise. We try to be as accurate as possible in our quotes, but we are relying on the information you provide while calculating them. That said, the initial quote is subject to changes upon seeing the finalized artwork
A 50% deposit must be made to begin the order process. The balance is due upon completion at pickup or prior to shipping. We accept cash, bank transfers , PayPal,
Rush service is generally available for most orders. We strive to turnaround orders as quickly as possible as part of our normal operations. If you have a specific date in fewer than ten business days that you need your order in hand and we think we can make it happen for you within our normal operation no rush fee will apply. If, however, we will have to rearrange our printing schedule or work overtime to accomodate your order then the following rush fees will apply.
Rush orders MUST be paid in full when the order is placed. Rush times do not include shipping times. We will not be responsible for any delays in shipping once it has left our facility. Because there may not be time to order a replacement in the case of a bad print or garment defect we can not guarantee exact delivered quantities on rush orders. If your order is shipped short we will issue you a refund for the shortage.
Studio visits, order pickups, and meetings are all scheduled ahead of time. We tend to work odd hours. And due to the nature of screen printing we often can not stop in the middle of a print run. It works out better for everyone if we schedule appointments ahead of time.
We generally emails a fast as we but due to the nature of printing we may not be able to stop to pickup the phone. If we don’t answer please leave us a message and we will call you back as soon as possible. E-mail is generally an easier way to do business. We will answer e-mails throughout the day and often into the evenings and on weekends.
Delivery costs are not included in quotes. The exact delivery cost will be added to the invoice just prior to delivery. Delivery times are not included in our turnaround times. We cannot guarantee exact delivery dates and are not responsible for carrier delays.
Apparel orders are bulk packed and are typically folded by the dozen and grouped by size. Flatstock and packaging orders are shipped flat and un-assembled.
We have many checks and balances in our procedures to ensure that orders are complete and proper. Nonetheless, please check through your order and notify us of any issues or inconsistencies within 72 hours. We will not be responsible after 72 hours. If you feel you are missing an item, please triple check before contacting us. It is extremely easy to miss a shirt, while counting through the first time. We have a three check process for all orders. When the blank items arrive at our shop we count them. While we are printing we count them. And when we package the final product for shipment we count them. We don’t mean to sound rude, but it’s much more likely that you missed an item while counting than we missed one during all three check phases of the order process.
We do not offer refunds. Please notify us of any misprints immediately. The items must be returned to us for inspection. If it is determined that there was an error in the printing process then we will replace all flawed items within 10 business days.
SOCIAL MEDIA SHARING
We are proud of our work and the clients we serve. We like to show off the awesome prints we are working on via social media (Facebook, Instagram, Twitter, etc) and via this website. We often promote our clients in these posts as well. If you would prefer we didn’t share pictures of the work we do for you, please let us know when you place your order. Otherwise it will be assumed that we have your permission.