APPAREL TERMS AND CONDITIONS
1-colour : 10 garments per design
2-colour : 24 garments per design
3-colour : 36 garments per design
4-colour : 50 garments per design
Under-Runs & Spoilage
Due to the nature of this business, Parallel prints will not be responsible for under-runs or spoilage up to 10% per design (spoilage must be more than 10 shirts per design for a reprint). Please keep this in mind when ordering (it is never a bad idea to order extras). We always do our best to get you what you ordered. We will refund you the cost of any items short from your order but will not process a reprint for less than 10% of your order (or 10 shirts minimum).
Parallel prints will not, at any time, be responsible for any lost profits on items short from your order. (IE: If you paid £7.50 per shirt to get the shirt printed, but you sell them for £20.00, Parallel prints is only responsible for the £7.50 you would have paid us for the shirt).
Occasionally our suppliers run out of stock in certain garments, colours, or sizes. It is unfortunate, but we have no control over this. In the event this should happen we will do our best to recommend a similar garment or a range of options for your approval before we proceed. Alternatively, you may elect to wait for the original garments to be re-stocked. If you choose to wait we can often call the supplier to get an estimated date that the garments may be back in stock, but we can in no way guarantee this date or guarantee any kind of turnaround time.
Garment selection is a very subjective decision. We will do our best to help you decide on a garment that fits your needs and wants, but in the end we can not guarantee that a client will like the garment they have chosen. We can only guarantee print quality. If garment selection is highly sensitive we strongly suggest ordering some blank samples to check fit and style prior to placing your full order. If you would like to order blank samples we will collect a nominal fee to cover the cost of the sample on our end. If you decide to use the garment you have selected you can return the sample to us and we will use it in the print run and apply the fee to payment of your order. If you do not return the sample for use in the print run, or if you decide to go with a different garment we can not refund the sample fee.
We will not be responsible for manufacturer defects such as mislabeled sizes, loose stitching, minor stains/discoloration, color inconsistencies, and garment defects. We can not reprint to replace garments due to manufacturer defects. We do our very best to inspect all garments as they are printed and if we catch a defect or blemish we will of course not charge for the shirt. If you happen to catch a defect within 72 hours of receiving your order and the garment has not been worn or washed, return it to us and we will refund you for that garment. But we can not replace the garment. Therefore, we highly suggest ordering extra garments in each size.
Specific Measurements When Printing
There is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. This will not be considered a misprint and Parallel prints will not reprint or refund these shirts.
All garments in an order will be printed with the same size image. This is generally decided by the smallest garment in an order. If you place an order with youth size shirts as well as adult 2XL size shirts they will all have to be printed with the image size that fits on the youth sizes. If you want different size prints on different size garments they will be billed as separate orders.
We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Parallel prints will not be responsible for errors with your order if notified after 72 hours of receiving the goods. Parallel prints also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Parallel prints does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.
We recommend that all garments be washed before wearing. To increase the life and vibrancy of your garment we suggest machine washing inside out in cold water, and tumble dry on low. Our printing is top quality and very durable, however, with water based inks some fading of the dye is natural. Over time the printed dye will slightly fade and wear down with use and washing, along with the garment dye itself. We will not be responsible for fading/weathering over time. It lends a natural look to the garment, and we feel they look better with age. Our inks and processes are the highest quality available.
CLAIMS & REPRINTS
We go to great lengths to try to ensure that every order that leaves our studio is correct. All of our customers are valued customers, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please email email@example.com to submit your claim. If Parallel prints is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate.